Got Questions? We?ve Got Answers!
About Jetsshopee ? India?s Ultimate Online Shopping Site Jetsshopee?s vision is to create India?s most reliable and frictionless commerce ecosystem that creates life-changing experiences for buyers and sellers. India?s largest online shopping marketplace, with the widest assortment of 35 million plus products across 800 plus diverse categories from over 125,000 regional, national, and international brands and retailers.
How can I check my order status?
You can check the status of your order by clicking "Track Order".
How can I return/replace an item?
Click on "Return/Replace" below and select the reason to initiate return or replacement of your item. Our courier partner will pick it up from your place. Do keep the product tags and packaging intact. You can return/replace an item within 7 days of delivery. ''Click here'' to read our 7 days Easy Return policy.
What are the different modes of payment available?
You can use any one of the following payment methods:Credit cardCredit card EMI of leading banksDebit cardNet BankingCash on DeliveryFreeCharge AccountE-Gift cards
How can I cancel my order?
Click on "Cancel Order" below. Choose the order, select the reason and submit!
When can I expect refund for my returned item?
Once we receive the original item, we will do quality check within 2 days and initiate refund.- For prepaid orders, it will be initiated immediately to card/bank account. Your bank will take a maximum of 4 to 7 business days to credit this amount. - For cash on delivery orders, it will be credited to your bank account through a NEFT transfer within 2 hours.- For orders placed using FreeCharge Balance, the amount will reflect in your FreeCharge Account within 1 hour We will also keep you updated on email and SMS.
I don't remember my password. Help!
Follow these steps to reset your password:Click on Login in the drop down menu of 'Account'Select the 'Mobile number or email' buttonClick on 'Forgot password?'Enter your registered e-mail address or mobile number and we will send you a security code to reset your passwordEnter the code and set a new password
What are digital products?
These are goods and services that are delivered digitally. They include E-Gift Cards, digital movies and music, software, E-Books, online education and extended warranty, among others.